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Introduction to Customer Success
Introduction to Customer Success
Course Overview (3:28)
What Is Customer Success (7:30)
Why Is Customer Success Important (12:12)
What Skills are Required For Customer Success (6:53)
Review Real World Customer Success Job Postings (9:18)
Internal KPIs For Customer Success (6:26)
Client KPIs For Customer Success (10:44)
How Does Customer Success Fit Within A Team (6:09)
When Does It Makes Sense To Have A Customer Success Manager (9:50)
What Skills Are Most Important To Customer Success (6:45)
Where To Go From Here (2:31)
What Is Customer Success
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